Support

Last updated: August 1, 2026

Something not working, or a question we haven't answered? We're a small team and we read every message.

We reply within 2 business days. To help us help you faster, include your device model and what you were doing when the issue happened.

Frequently asked questions

How do I cancel my subscription?

Subscriptions are managed by Apple, not inside Aloudly. On your device, open Settings → your name → Subscriptions, tap Aloudly, and choose Cancel. Cancelling turns off future renewals; you keep access until the end of the current period.

How do I delete my account?

Open Aloudly, go to Settings, and choose Delete account. This permanently removes your profile and all your content in one irreversible action. Deleting your account does not cancel your subscription — cancel that separately in your Apple ID settings.

Why are my stories different every day?

That's by design. Aloudly generates fresh affirmations built around your goals, the people you care about, and what's on your mind, so each day brings something new to listen to rather than the same lines on repeat.

How do I change the voice?

Open Settings and choose a different voice under the audio options. New stories will be read in the voice you pick. Audio that was already generated keeps its original voice until it's refreshed.

What do I do if generation isn't working?

First, check your internet connection and try again — generation needs to reach our servers. If a story stays stuck, close and reopen the app, or pull to refresh on the home screen. If it still fails, email us at Aloudly support and tell us roughly when it happened so we can look into it.